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Machine Learning and CRM Data: How Infer Helps Operators Reduce Churn

Fast-growing companies have lots of data, so no matter who you are, you’re probably sitting on a mountain of data right now. Unfortunately, most revenue operators struggle to generate insights in a fast and meaningful way. Erik Mathiesen, CEO at Infer, is here to show us how Infer uses AI to help companies understand and optimize data–without hiring a data science team. 

“I’ve found that, in a lot of businesses I worked with, we weren’t always great at understanding our customer base.” - Erik Mathiesen

Are you struggling to understand your customer data? Can you answer questions like which exact customers will churn this quarter and next, or which deals in your pipeline are most at risk? If you’re willing to spend hours in a spreadsheet crunching numbers, you might be able to answer these questions. Or you can head over to Infer and learn about how they use machine learning methods to query data directly in your database. 

How does Infer work? 

“What is a churn customer? How do you define it? How do you make sure that an analysis is done correctly? The ops person is the expert in this field.” - Erik Mathiesen

The Infer platform operates on three data analytics components: 

  1. Insights - use Infer Insights for ad hoc analysis so you can begin answering questions about key metrics and performance.  
  2. Predict - run Infer machine learning models create predictions that help you get ahead of churning customers, renewals, and identifying which deals will close.
  3. Measure - Look at your data in retrospect to understand why your metrics have changed over time.

Using a machine learning model that updates every hour, Infer adds another layer of analysis to your CRM data that supercharges your forecasting to help you predict the probability of close deals and deal sizes. The model never gets old and is constantly retrained using your latest data. You can compare these insights with your CRM forecast to better understand your progress. 

If you’re not very familiar with SQL, don’t worry, Infer has a no-code interface called Coworker. Coworker helps you figure out exactly what you can do with your data sets and uses predictive modeling to build a segmentation model and customer personas to identify who’s going to churn and who’s your ICP. 

Is Infer right for your business?

“We believe so strongly that, within a week, you should have something up and running that's providing very high value.” - Erik Mathiesen 

Infer integrates with a number of popular systems including: 

  • HubSpot
  • Salesforce
  • Mixpanel
  • Snowflake
  • BigQuery
  • Azure
  • File-sharing systems like Google Drive
  • And soon, Looker

 

Typical Infer customers make greater than $5 million in revenue and have hundreds (if not thousands) of opportunities in their CRM, making it worthwhile to spend time on predictive analytics. While customers can analyze everything from marketing spend, lifetime value, and even usage consumption, most get started on Infer by focusing on new business-related use cases. 

When it comes to implementation, the work can be completed in a matter of days. You can continue to tweak models, iterate, and upskill your people as your needs grow. Most customers can self-service onboard but Infer is always available to offer support.

How to get started? 

Infer is easy to use and highly customizable so get ready for deep analytics and insights without having to become a data scientist yourself. Reach out to Infer to get in touch, have a quick conversation about your specific business needs, and see a demo today.